May 20, 2021. Amazon unveiled its European Operations Innovation Lab, designed to enhance the employee experience through the development of advanced technologies that support safer ways of working.

The technologies being developed by the Lab follow the successful implementation of more than 350,000 drive units across the world. The mobile drive units and four-sided yellow shelving towers – which were first implemented by Amazon in 2012 and came to Europe in 2014 – are now commonplace at Amazon facilities, supporting employees by bringing items to them, reducing the amount of walking required. Robotic Pallet Movers have also been introduced to enhance the employee experience and wellbeing by removing the need to carry heavy loads and reduce the need for repetitive tasks. Now the company is working on new technologies with similarly beneficial properties.

Based in Vercelli, Northern Italy, the Lab brings together a high-tech collection of the company’s latest innovations for Amazon Operations – the company’s supply chain and logistics arm. Since introducing the first robotics technologies almost ten years ago, Amazon has created more than one million new roles. In Europe, Amazon employs more than 135,000 people, with many working at Amazon Operations, helping pick, pack and ship customer orders.

The Lab focuses on testing and developing future technologies to help enhance safety in its facilities in Europe while also supporting employees in their daily work. The new support technologies include:

- Item Sorters: A fully-automated single-item sortation system that reduces muscle strain by removing the need for an employee to rummage through a tote (a large box) to look for items.

- Pallet Movers: A large robotic arm that eliminates the need to use forklifts to carry pallets, and automatically moves multiple items from one location to another.

- Tote Retrievers: A machine that lifts totes and places them on conveyors automatically.

- Automated Guided Vehicles: Support robots - similar to Amazon Drive Units - that seamlessly drive around the site carrying items for people, reducing the amount of walking required and alleviating the need from employees to push and pull carts and totes. These robots have sensors and follow pre-programmed routes to avoid bumping in to people or machinery.

- Robot Sorters: Smaller robotic arms that eliminate repetitious tasks for employees, such as lifting, stacking, and turning, allowing employees to focus on the kind of work robots can’t do.

Automated Guided Vehicles have already been deployed for use in Italy, and are being implemented also in Poland and the UK; Tote Retrievers are being rolled out in Poland and the UK; Item Sorters and Pallet Movers are in use in Italy, Spain, Germany, Poland and the UK; and Robot Sorters are used in Italy, Spain, Germany, and will be deployed in Poland, France and the UK later this year.

Once deployed, the new technologies are maintained by Amazon’s Reliability Maintenance Engineering team to ensure ongoing safety, with comprehensive training provided to all employees at a site when new innovations are introduced.

Joshua Yorke, an apprentice and engineering safety co-ordinator at Amazon in Durham, UK, said: “Amazon is an incredibly safe place to work thanks to the technology that is utilized. New ways of working incorporating advanced technology have been introduced in all areas and none more so than safety. A good example of this was through the development of the radio-transmitting vest to keep us safe when entering the robotics floor. I think Amazon is a pioneer in technological advancement within the distribution and logistics industry and I am excited to see what new technology will be developed to continue to keep all employees safe at work whilst enabling us to deliver for our customers.”

Stefano Perego, VP Amazon’s Fulfilment Centre Operations in Europe, said: “We prioritize the safety of all our employees and are constantly looking for ways to further improve safety measures in our facilities. In fact, we want to become the safest place on Earth to work – right across our business. That’s why we continue to invest in technologies and training for our people. And, as we introduce new advanced technologies to support our employees, we continue to hire and provide great jobs to people and communities that need them.”

Since introducing Amazon Drive units to our global Operations back in 2012, our employee base has grown significantly. And it continues to grow today. That synchronicity between people and robotics, where technology enhances the employee experience, is one of the great successes of the Amazon story.
Stefano Perego, VP Amazon’s Fulfilment Centre Operations in Europe

Stefano La Rovere, Head of EU Advanced Technology at Amazon who leads the scientists and engineers at the Lab, said: “We work closely with health and safety experts and scientists, conduct thousands of safety inspections each day in our buildings, and have made hundreds of changes as a result of employee feedback on how we can improve their well-being at work. As soon as we deploy a new technology and train our people, the ongoing feedback from our employees helps us refine and improve, with our people at the heart of helping develop the right technology for their part of the business.”

Pascale Loiseleur, Mayor of Senlis in France said: "The City of Senlis is very pleased with Amazon's efforts to guarantee the safety of its employees. The new technologies developed, including the robotic arms and item sorters already in use at the Senlis site, improve the ergonomics of workstations and contribute to the daily well-being of employees, thereby reinforcing the attractiveness of the Senlis platform, which will create 500 jobs in 3 years."

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